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U.S. based human operators
People step in wherever customer judgment matters. Automation is the engine behind the work, never the personality the customer meets.
Your customer support costs, cut in half
Rockridge runs your entire customer support operation.
Ran by U.S.-based support specialists and AI engineers.
Customer support becomes one line item.
HelpdeskGorgias, Zendesk
AI automationPer resolution
CX agent laborIn house or BPO
Payroll and schedulingOverhead
Management, QA, hiring, trainingOverhead
Your own hours in the queueUnbilled
Rockridge, replacing all of it
Half the total
How we do it.
Most tickets get automated
Our AI engineers build and manage workflows specific to your store for routine questions and actions. Your team does not configure the automation and does not supervise it.
Operators run at high output
Proprietary internal software gives every U.S. based CSR the context, workflows and automation to handle far more volume than a standard seat.
The operation is streamlined
One vendor replaces the helpdesk, the AI add ons, the staffing, the QA, and the day to day management.
What leaves your stack, and what we take on.
Leaves your stack
- Helpdesk license
- AI automation add ons
- Internal or outsourced CX agents
- Most of the management burden
Owned by Rockridge
- The customer support workspace
- Queue coverage and routine execution
- Your policies and workflows, built in
- Human judgment with clear escalations
Support that meets your standards.
Your policies, built into the work
Refunds, replacements, exceptions and tone follow rules written for your brand, not a generic playbook.
Clear escalation paths
Sensitive issues are packaged with full context and routed to the right person on your side.
No migration
We work inside the tools you already run, so there is nothing new for your team to learn.
Every channel your customers already use.
- Email inboxesGmail, Outlook
- Live chatOn site
- Social DMsInstagram, Facebook, TikTok, Discord
- Social commentsPublic replies
- Orders and returnsShopify
- SubscriptionsSkio, Klaviyo
50K+
Customer support tickets handled by this team to date
Five days, free, running live.
We plug into your existing systems
Rockridge seamlessly connects to the channels and workflows you already have.
Rockridge runs support free
Five days of live customer support at no cost to you.
The backlog gets cleared
We work through the existing queue while new conversations keep moving.
Bring us your current support costs.
We'll show you how Rockridge can cut them in half.